SHIPPING & RETURNS
Shipping in Greece
We offer fully insured express shipping within Greece at a flat shipping rate of €50. The estimated delivery time is 2–4 business days for non-customised items.
For standard engraved items, an additional 3–5 working days are required. Personalised and bespoke orders require a longer production and delivery time and may take up to 1 month.
Shipping in Europe
We also offer fully insured shipping across Europe at a flat shipping rate of €50. Delivery times vary depending on the destination address, with an estimated delivery time of 2–7 working days.
Please note that any customs duties, taxes, or additional charges (if applicable) are the responsibility of the customer. For further information, we recommend contacting your local customs office.
Should there be any change to the estimated delivery time, our Customer Service Team will contact you directly to keep you informed about your order status. If you require delivery on a specific date, please contactus and we will do our best to assist you.
International Shipping
We ship to most countries outside Europe. Shipping costs are automatically calculated at checkout based on the destination country and delivery address.
If you have any questions regarding shipping availability to your country, please contact our Customer Service Team and we will be happy to assist you.
Pick up in Sabanis Boutique
You may also collect your order directly from our boutique in Athens. Once your order is ready for collection, you will receive a confirmation email. Orders must be collected within 15 days from the date of confirmation.
For your convenience, we recommend scheduling an appointment prior to collection. Please bring either your confirmation email or a valid photo ID (ID card or passport) when collecting your order.
If you would like another person to collect your order on your behalf, please contact our Customer Service Team in advance and provide your order number along with the full name of the authorised person. For security reasons, the authorised person must present a valid photo ID or a copy of the confirmation email upon collection.
Returns & Exchanges
If your piece is not right for you, you may request an exchange or return within 14 days of receipt. All returned items must be in their original condition and accompanied by the original SABANIS packaging, certificates, and proof of purchase. To initiate a return or exchange, please contact our Customer Service via telephone or email.
Please note that all return shipping costs are borne entirely by the customer. SABANIS does not offer complimentary returns and is not responsible for any return shipping fees, customs duties, taxes, or additional charges related to the return shipment. Furthermore, SABANIS is not liable for any loss, damage, or delay while items are being returned to us.
Alternatively, you may return or exchange your order at our Flagship Boutique in Athens. Our team will inspect the jewellery in-store to ensure that it has not been worn, damaged, or altered before processing any exchange or refund. To facilitate the process, please present your purchase receipt when visiting the boutique.
Engraved, personalised, custom-made, or bespoke jewellery pieces are non-refundable and non-exchangeable.
Contact us
From Monday to Saturday: 10AM to 5PM
T: +30 210 3230683
E: [email protected]